My virus shield says that the installer contains a threat..
TrainworX installers are compressed (packed) during installation to bring the file size down. Several antivirus programs, including Windows Defender (as of January 2019) incorrectly flag these installation files as a virus (normally marking them as TrojanWin32/CryptInject.E). This is because the antivirus cannot ‘unpack’ the installation files, so it just assumes they are a threat.
It is important to understand that there are no executable files in a Train Simulator add-on. All it contains is the data for the train or wagon (textures, geometry and the simulation files), so there is nothing in the installation that could be considered malicious. It is purely the antivirus software’s inability to unpack the file that causes these messages.
All TrainworX installers are clean. All add-ons are checked by VirusTotal against 60 or more different antivirus engines.
At this time there is no permanent solution to the issue. All installers have been sent to the different antivirus companies, including Microsoft, in an attempt to get them on to the ‘white list’ but TrainworX has no control over the time it will take for this to happen (if it ever happens).
For the time being, the only workaround is to temporarily disable your antivirus software during installation (and possibly also during download) if you see the Trojan false positive message.
ZUB shows wrong information..
The ZUB system is an emulation that is strongly dependent on route information like track speed and signalling. There are no ZUB magnets on any of the current Swiss routes (dd. Jan 2017). This means that the ZUB display is not always working correctly.
I found a bug! Where can I report it?
Please use the help desk system that is accessible by clicking the green SUPPORT tab on the bottom of this TrainworX website. A ticket will be created and you will receive an answer within 24hrs.
Will there be an update?
If users find (a) major bug(s) after first release I might make a patch to fix that/those issue(s). Smaller bugs and ‘nice-to-haves’ will be collected and taken into account when deciding on an update later. Things like alternate liveries and colors and.or weathering might be done in a future update too.
The installer does not work. It does not recognize my Trainsimulator folder..
If you get the message: “RailWorks does not seem to be installed.Please install Railworks first and try again or run the Railworks registry tool…”, chances are that you have an a-typical TS installation where Windows did not correctly update your registry or, for instance, you moved your Railworks folder after initial installation.
To fix this, run a registry fixer (RegDetectandFix). Try to run the installer again after this.
Sometimes the auto-lights don’t work correctly..
Although I have tried to catch all situations there can be corner-cases where the train does not correctly set the lights for you. You can override the auto setting by pushing the green ‘manual lights on’ switch.
After doing this ‘Dienstbeleuchtung’ (Service lights) will be active. You can switch to ‘Lokzug’ (Train lights) and manually switch front lights on/off. Pressing the red ‘Manual lights off’ button sets the auto lights again.
NOTE: The auto system is also depending on which cab you are in so in some cases you need to try going in-and-out of the cabs to fix the auto setting of the lights.
My train doesn’t move!
If you have troubles to get moving please refer to the manual before raising a helpdesk ticket.
TwX trains have a high reality factor. Therefore it might be needed to perform some operations (sometimes in a specific order) to get things ready for operation. These operations are mentioned in the manual and ‘how to’ videos.
Links to the manuals and videos can be found on the product pages.
Swapping rolling stock in existing scenarios
5 important things you need to know when installing a TwX product
We have created a document that answers some frequently asked questions about the installation process.
Please read this document if you have any issues during installation or want to delete TwX software.
How do I uninstall TwX add-ons?
NOTE! We have found serious issues with some versions of uninstaller programs. They will delete ALL ASSETS and not only the CwX or TwX folders. Please DO NOT use the uninstall programs of the following add-ons:
- Re 620
- Re 420
To uninstall any TwX add-on WITHOUT using the included uninstallers please do the following:
- Navigate to your Railworks Assets folder (Typically C:\Program Files (x86)\Steam\steamapps\common\RailWorks\Assets)
- For the RABe 511 navigate to /TrainworX and delete the folder: TwX_Rabe511. For all other add-ons navigate to /CreativeworX.
- Remove the folder of the add-on you wish to uninstall:
Re 420 pack and Re 420 172 : CwX_RE420
Re 421 pack : CwX_RE421
Re 620 pack : CwX_RE620
Re 460 pack AND IC2000 : CwX_RE460
All freight wagons : CwX_SBBFreight
IMPORTANT! Please ALWAYS make a backup of your Railworks environment BEFORE uninstalling or deleting anything. Especially the /Assets and /Content folders should be backed up.